Spring Workshop 2016 - The College Complaints Process and the Independent Medical Examination: Protecting yourself in your medical legal practice

The College Complaints Process and the Independent Medical Examination: Protecting yourself in your medical legal practice


Friday, May 27, 2016


The Albany Club
91 King Street East (Downtown Toronto)

Registration Details

Registration is limited, **There will be no same-day registration **

CPA Continuing Education Program Credited Workshop

CAPDA reserves the right to cancel the workshop and refund registration fees

For those wishing to book overnight accommodation at the Le Meridien King Edward Hotel, please contact Reservations @ (416) 863-9700.

Note: You will receive a copy of the submitted form to the email you provide below.





Additional Comments


Once Registered please pay online or Mail Cheque to:

Carol Ford
312 Oakwood Court
Newmarket, ON   L3Y 3C8
(905) 597-6690

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(Psychologists in supervised practice)
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(Doctoral Students & Interns)
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Refunds will be issued only if cancellation is received by 9:00 am, 5 business days prior to the meeting date. Registered no shows and later cancellations will be invoiced for payment in full.


Workshop Description

This workshop will take a three pronged approach, focusing on protecting oneself in medical legal practice. Ms. Zimra Yetnikoff, Director, Investigations and Hearings for The College of Psychologists of Ontario will speak about the complaint process from the College’s perspective. She will identify the breakdown of College complaints related to insurer’s examinations, common complaints, dispositions and reasons, and provide examples. Ms. Lisa Hamilton, Partner at Bell, Temple Litigation Lawyers will review emerging legal practices and implications for IE assessors. She will discuss the competing demands of insurers and claimants: demands for records, review of surveillance videos, and other tricky issues. Dr. Jeremy Frank, Psychologist, will discuss the process of responding to a complaint by an insurance examinee from a psychologist's perspective. He will share his experience step-by-step from the time that he received a complaint until the college rendered their decision many months later, providing a number of take-home messages relevant to psychologists.


Registration and Breakfast  8:30 a.m. –
9:15 a.m.
Welcome 9:15 a.m. –
9:30 a.m.

Ms. Zimra Yetnikoff, Director, Investigations and Hearings, The College of Psychologists of Ontario: The College Perspective

9:30 a.m. –
10:30 a.m.
Questions for Ms. Yetnikoff 
10:30 a.m. – 10:45 a.m.
Ms. Lisa Hamilton, Partner at Bell, Temple Litigation Lawyers: The Legal Perspective 10:45 a.m. – 11:45 a.m.
Questions for Ms. Hamilton  

11:45 a.m. –
12:00 p.m.

Lunch (included)  

12:00 p.m. –
1:00 p.m.

Dr. Jeremy Frank, Psychologist:

The Experiential Perspective
1:00 p.m. –
2:00 p.m

Questions for Dr. Frank

2:00 p.m. –
2:15 p.m.

Interactive Panel

2:15 p.m. –
2:45 p.m.



Ms. Zimra Yetnikoff, Director, Investigations and Hearings, The College of Psychologists of Ontario

Prior to becoming Director, Ms. Yetnikoff was a Case Manager, Investigations and Resolutions at the College for over six years. Ms. Yetnikoff was called to the Ontario Bar in 2007 and has previously worked at the Ministry of the Attorney General of Ontario’s Constitutional Law Branch and Special Investigations Unit.

Ms. Lisa Hamilton, Partner at Bell, Temple Litigation Lawyers
Lisa E. Hamilton was called to the Ontario Bar in 1991, and the California Bar in 1994.  She is a member of the Advocates’ Society, the Canadian Defence Lawyers Association and the Canadian Bar Association of Ontario – Health Law section.  She is a Partner at Bell Temple LLP, a Toronto law firm with a solid reputation as one of Canada’s top insurance defence litigation boutiques.  She is Co-Chair of the firm’s Medical Malpractice-Health Disciplines Group. 

Lisa has focussed her litigation practice in the areas of malpractice, personal injury, insurance litigation and dispute resolution, including representing healthcare facilities and their employees in court, mediation and arbitration proceedings.   She is also regularly retained as preferred counsel to handle sensitive claims involving sexual abuse and harassment and other institutional liability. She is known as one of the leading practitioners in this field, and an unwavering advocate for health professionals at all levels of court in Ontario, as well as in complaint/discipline matters before the governing Colleges, the Health Professions Appeal and Review Board, and the Human Rights Tribunal of Ontario.

She is frequently invited to lecture at professional educational symposia on the legal and ethical issues pertaining to health law, including consent, privacy and record-keeping, and strategies to recognize and mitigate risk of malpractice suits.

Dr. Jeremy Frank, Ph.D., C. Psych.

Dr. Jeremy Frank is a Clinical and Rehabilitation Psychologist and his training and experience to date includes work in psychological trauma, the treatment of chronic pain, the assessment of disability, and rehabilitation following injuries. He has completed the Microprogram in Insurance Medicine and Medicolegal Expertise for Canadian Health Professionals through the University of Montreal. He has considerable teaching experience, having taught numerous undergraduate courses, and having supervised Masters-level clinicians, doctoral students and PhD-level psychologists in clinical and rehabilitation assessment and treatment. He has co-authored a book chapter with statistical normative data for using the Personality Assessment Inventory with Ontario MVA claimants. He has performed thousands of psychological disability assessments both at the request of plaintiff and defence, largely for individuals who have been involved in motor vehicle accidents (including Catastrophic, Post-104 disability, and assessment of treatment necessity and other specified benefits), for individuals with WSIB claims, and for individuals in other personal injury contexts (e.g., slip and fall, medical malpractice suits). His expert testimony has been accepted by FSCO arbitrators. Dr. Frank currently serves as President of the Canadian Academy of Psychologists in Disability Assessment (CAPDA).
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Canadian Academy of Psychologists in Disability Assessment

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